Make sense of your most complex customer and consumer questions to provide clarity, inspiration and clear direction.
Questions We Answer
Insight isn’t found, discovered or revealed; and it doesn’t come from excessive labouring of one-dimensional dialogue techniques.
We believe genuine insight is created by applying effort and inspiration to multiple sources of information; merging them together to reveal genuine opportunities for driving growth. We believe in crafting that insight, bringing it to life to make it engaging and actionable. In short, we believe that insight is forged.
Our approach harnesses the best of classic consumer methodologies and blends it with newer approaches to data and social media analysis. We have bespoke tools and we also work with other leading edge offers and businesses because our real skill is ensuring the right approaches are used in the right way at the right time.
Tracked real time consumer behaviour over two weeks for M&S Food click & collect customers to get real depth of insight.
Articulated young Scot’s perspectives on Scotland for Pernod Ricard.
Using mixed ethnographic methodologies, helped to unlock the lunch occasion for PepsiCo leading to an award-winning creative campaign.
Developed a conjoint model to analyse the trade-offs customers of B&Q were willing to make when it came to convenience.
Explored behaviours amongst leading edge consumers to better unlock the natural opportunity.
Why The Forge?
The Forge is an award-winning strategy consultancy, delivering exceptional commercial returns for the world’s biggest brands. We help our clients create enduring and meaningful value for their consumers and customers.